Refund Policy: For orders not redeemed at the laboratory
Payments for COVID-19 IgG Antibody testing orders (including medical consultation fees) are non-refundable, non-transferable, and cannot be substituted for other types of testing.
For all other testing, from the date of payment until 90 days, a full refund to the original form of payment.
After 90 days until 1 year from the date of payment, a credit for further testing is available. This credit is not transferrable and must be used prior to 1 year of the initial order date.
Orders which are more than 1 year old are considered void, may not be redeemed for service, and are no longer applicable for refunds or credits of any kind.
Drug testing orders for which the donor goes to the lab and initiates the collection process but does not provide a valid specimen may be marked as “refusal to test” by the lab. In this case, the donor may be eligible for a recollection at no additional cost but is not eligible for a refund.